Turning Overwhelming Frustration into Opportunity

Successful entrepreneur Dame Anita Roddick, founder of the successful chain The Body Shop, advises budding entrepreneurs “don’t get a business degree, get angry.” Having that degree (or good counsel) can’t hurt, but it’s not going to give you the same drive as a wellspring of passion. “Feed your sense of outrage,” she advises, because “discontentment drives you to want to …

Moving from Dentist to Dentrepreneur®

Obviously, a dentrepreneur® is a dental industry entrepreneur, we all can agree on that—but unless you went to business school, you may need a refresher on the fine points that distinguish a small business owner from an entrepreneur. Knowing what you are now versus what you want to be requires reflection. The internal changes that will empower you to successfully …

Things Not Working Out? How Failures Gift You with Clarity

I am constantly meeting brilliant people in crisis. Their dream has turned into a nightmare. For whatever reason—or for a number of reasons—they are not happy with what their practice or group has become. They need help and they’ve waited far too long to ask for it. It certainly doesn’t feel good to accept a failure, but every headache you’ve …

Does Your Business Function as an Organism or a Machine?

Are you building an enterprise to fulfil your dentrepreneur-ial dream? Just starting out, perhaps? Or starting over? Energy and optimism are important, but you have to be intentional about what it is that you’re building. There’s common praise for businesses that run “like a well-oiled machine” but in our field, it’s best to leave the mechanical comparisons behind. The possibilities …

Building the Right Atmosphere: Hiring for Change-Positive Attitudes to Build Your Group Practice

“The atmosphere you create determines the product you make.” – Sam Glenn The above quotation from motivational speaker Sam Glenn can be true for any business, but it’s especially relevant for those of us who are trying to build something new. If you are just starting out on your path to a group dentistry practice—or just starting to hire—you likely …

What’s Working in Group Practice Innovation

As I’ve mentioned many times before, this is a golden age for innovation in dentistry. More and more practitioners are branching out from the traditional template they once thought they had to adhere to—and rewriting their own destiny. Whether you want to start a group practice, help build one, or find the right one to join—there are more ways to …

Picking the Right Chief Clinical Officer to Start a Dental Group

If you are on the cusp of starting a dental group, the most important decision you can make is choosing the Chief Clinical Officer (CCO) to lead your people and steer your care-driven initiatives. Your CCO will be the bridge that connects your practices under one philosophy, spearheads initiatives, mentors your doctors, and oversees care and practices for continuity. Quite …

Don’t Let Laziness Cost You Money; How to Build Momentum Before You Sell!

So, you’ve decided to sell your practice? Congratulations are in order, as making the decision to go forward with selling is often one of the highest hurdles to overcome. Now comes the easy part: hard work. We recently told you about the five things you should be doing if you’re thinking about selling. Sometimes the hardest advice for my clients …

Dental Associates, Do You Know What to Look for in a Practice or Dental Group?

Employment with an independent practice or dental group is a big decision. Many associates focus only on their employment contract and ownership potential and don’t fully absorb the office culture until after they’ve made a commitment. Clicking well with another personality is a good start, but you can’t know for sure until you live it—unless you know what to look …

5 Things You Must Do if You Are Selling Your Practice, or Just Thinking About It

A profitable practice with a strong patient base is worth a lot more than a ship left adrift. Whether you are actively planning on selling your practice in the near future, or just want to keep your options open for an exit strategy—there are four things you must do to if you want to come out ahead and move on …

Purging Your Practice of the Blame Game, Up- and Down-Stream

“Blame has no purpose, and it is a lousy teacher.” – John Yokoyama   As a leader and Dentrepreneur®, you know a scalable business only works when it has the right culture. And you know you can’t dictate culture with good thoughts alone. Rather than think about the things you need to add, let’s think about some of things we …

Some Thoughts on Office Culture and the Language of Leadership

– Kevin Allen, Harvard Business Review When you decide to be a dentrepreneur®️, you are making the choice to scale up your practice—but you need to have a scalable enterprise to do that. Strong people who take on challenges with an attitude of growth and empowerment are the foundation of this, but you must also build a scalable office culture …

Dealing with Growing Pains – Riding the Elephant

Scaling up and improving your practice is never going to come without disruption. Growing pains can interrupt your smoothly functioning dental office or group in ways you might not predict. These pains might come into the light or they may be self-suppressed. Either way, as a leader you’ll be better able to help your dental team ride out the growing …

The Value of “Group Therapy” in Building a Culture of Progress

There is an African fable about a village who were beset by misfortune, where everyone had more than their usual share of hardships to deal with. With everyone coming to him and complaining, the village leader decided to call everyone together. He asked everyone to write down their biggest problem on a piece of paper and put it into a …

You Can Do It: Disrupt the Paradigm

    “You can’t build an adaptable organization without adaptable people–and individuals change only when they have to, or when they want to.” Gary Hamel   Today is an amazing time to be in the dental industry. In 2012 the ADA took a look at this world, from cottage industry businesses to in-network, PPO and hybrid practices—and found nothing but …

Building a Scalable Enterprise: 3 Mantras to Help Change the Way You Think About Hiring

  If you are trying to scale up your business now or in the future, you absolutely must have the best people: scalable staff that will grow into new responsibilities as your practice or dental group grows. You can scrimp on just about anything else, but good people are the cornerstone of growth. We rarely have the same luxury of …

3 Things Your Dental Group Team Members Need That You Might Not Be Doing (Often Enough)

There’s a common value that drives world class entrepreneurial businesses. The same will be true of you, as a dentrepreneur®️ leading a dental group. Here it is. Your dental group rises to the level of your team member (employee) strength. That word, “strength” can be synonymous with value buy-in, cultural fit, and the individual’s ability to scale your systems and …

The Real Value of Your Dental Group Isn’t What You Think

Phil Bressler discovered and used it with pizza. Carl Sewell found and used it with automobiles, Cadillacs, to be more specific. Make the same discovery and you can build a sustainable and scalable dental group. In fact, this one big idea could transform how you and your dental practice team(s) goes/go beyond the status quo as a dental practice. Phil …

How To Avoid and Fix Colossal Failures That Can Harm Your Dental Group’s Reputation

The words “colossal failure” recently became synonymous with four leading brands. The PR nightmares of Nivea, Pepsi, United Airlines, and Adidas have a few choice take-aways to help you avoid and fix your dental group failures – colossal or otherwise. We’ll not get into the “gory details” of the above mentioned brand failures (and whether you agree or not with …