Is Your Office a Team?

We often talk about people being your best, most powerful resource. When scaling-up a business, small-office leadership skills don’t always translate to multi-office operations. You have to build a team of individuals who can further your vision with every independent decision they make. How do you do this? By building a team. You can’t win a championship if you don’t …

Know Grow Exit Starts with Knowing

Are you a budding Dentrepreneur®️ who’s not sure how to get started? Maybe you are in the process of acquiring a practice, or maybe you are trying to expand your thriving practice into a dental group. There are endless opportunities in the dental industry today—but it takes a lot more than willpower to make your dream into a profitable reality. …

Build an Empire – A Few Leadership Lessons from The Roman Empire

The Roman Empire may not have been the most humane group to try to conquer the world, and it certainly didn’t last forever—but it’s still regarded as one of the greatest empires in history. Why is that? Because they expanded themselves widely and wisely. They knew how to scale-up and franchise themselves! They had a system, they enforced it religiously, …

Finding the Right People – Sometimes You Need New Tools

hiring dental team

If you’ve ever gone through the trouble of hiring and onboarding a new employee before realizing you’d made a huge mistake, you know how tricky it can be to find the person your business needs. When you start the journey of transforming your business with a merger/acquisition, you need to know your people’s strengths and be able to and count …

More About Transitions: Technology for Happy Staff and Patients

As a strategy, Know Grow Exit works—and one of the most important recommendations of the “grow” stage is adding technology to aid your transition and improve your dental practice or group. I’ve mentioned before that new technology is a must during a merger/acquisition. There is no more visible and powerful symbol of the “brand-new you” than tech that makes life …

Tools for Transformation: The Right Tech Can Make All the Difference

When I’m looking at a practice that’s going through a merger/acquisition, there are four elements that you have to scrutinize: the office culture, the people, the processes, and the technology. In the first 90 days especially, you have to make sure these four elements are in place to make the transition well defined. You must dictate and shape what will …

Some Thoughts on Communicating with Patients

With so many wonderful changes taking place during your transition, it’s natural you’ll want to share the good news with patients. It’s a given that changes to a practice need to be disclosed to your patient base, but you have to be really careful with how you announce a transition. The happy patients are already satisfied with their experience, and …

Know Grow Exit: Why the “Exit” Matters More Than the Launch

If you read this blog or are familiar with our work, you’ve seen Know Grow Exit before. It is the strategy that will take you out of your comfortable little niche and on to bigger and better places with your practice. Some clinicians dream of going into specialty, some dream of scaling up and serving a different market. There are …

Rhonda Mullins Elected to AACD Board

American Academy of Cosmetic Dentistry adds renowned business consultant and lecturer Rhonda Mullins to their board of directors. Chicago— 2/27/18 —During their annual winter meeting last weekend, the American Academy of Cosmetic Dentistry (AACD) announced the addition of noted dental consultant and lecturer Rhonda Mullins to their board of directors. Mullins is CEO of RHO Global Inc. and Managing Partner …

What Will You Build?

A man I know once built a fence in his backyard from scratch. No background in building, no internet, just a tape-measure and a sketchpad. He planned, bought wood, and hammered every nail himself—and it was a decent fence. It stood up for years. But it looked nothing like the other fences on the block. The design just came from …

Turning Overwhelming Frustration into Opportunity

Successful entrepreneur Dame Anita Roddick, founder of the successful chain The Body Shop, advises budding entrepreneurs “don’t get a business degree, get angry.” Having that degree (or good counsel) can’t hurt, but it’s not going to give you the same drive as a wellspring of passion. “Feed your sense of outrage,” she advises, because “discontentment drives you to want to …

Moving from Dentist to Dentrepreneur®

Obviously, a dentrepreneur® is a dental industry entrepreneur, we all can agree on that—but unless you went to business school, you may need a refresher on the fine points that distinguish a small business owner from an entrepreneur. Knowing what you are now versus what you want to be requires reflection. The internal changes that will empower you to successfully …

Things Not Working Out? How Failures Gift You with Clarity

I am constantly meeting brilliant people in crisis. Their dream has turned into a nightmare. For whatever reason—or for a number of reasons—they are not happy with what their practice or group has become. They need help and they’ve waited far too long to ask for it. It certainly doesn’t feel good to accept a failure, but every headache you’ve …

Does Your Business Function as an Organism or a Machine?

Are you building an enterprise to fulfil your dentrepreneur-ial dream? Just starting out, perhaps? Or starting over? Energy and optimism are important, but you have to be intentional about what it is that you’re building. There’s common praise for businesses that run “like a well-oiled machine” but in our field, it’s best to leave the mechanical comparisons behind. The possibilities …

Building the Right Atmosphere: Hiring for Change-Positive Attitudes to Build Your Group Practice

“The atmosphere you create determines the product you make.” – Sam Glenn The above quotation from motivational speaker Sam Glenn can be true for any business, but it’s especially relevant for those of us who are trying to build something new. If you are just starting out on your path to a group dentistry practice—or just starting to hire—you likely …

What’s Working in Group Practice Innovation

As I’ve mentioned many times before, this is a golden age for innovation in dentistry. More and more practitioners are branching out from the traditional template they once thought they had to adhere to—and rewriting their own destiny. Whether you want to start a group practice, help build one, or find the right one to join—there are more ways to …

Picking the Right Chief Clinical Officer to Start a Dental Group

If you are on the cusp of starting a dental group, the most important decision you can make is choosing the Chief Clinical Officer (CCO) to lead your people and steer your care-driven initiatives. Your CCO will be the bridge that connects your practices under one philosophy, spearheads initiatives, mentors your doctors, and oversees care and practices for continuity. Quite …

Don’t Let Laziness Cost You Money; How to Build Momentum Before You Sell!

So, you’ve decided to sell your practice? Congratulations are in order, as making the decision to go forward with selling is often one of the highest hurdles to overcome. Now comes the easy part: hard work. We recently told you about the five things you should be doing if you’re thinking about selling. Sometimes the hardest advice for my clients …

Dental Associates, Do You Know What to Look for in a Practice or Dental Group?

Employment with an independent practice or dental group is a big decision. Many associates focus only on their employment contract and ownership potential and don’t fully absorb the office culture until after they’ve made a commitment. Clicking well with another personality is a good start, but you can’t know for sure until you live it—unless you know what to look …